Have you ever wondered the best way to book hotels? Some choices save money while others give perks like upgrades or flexible cancellations. To help you decide, we’ll look at the pros and cons of booking directly versus using online travel sites.
Where to Book Hotels
Once you’ve picked your destination and packed your bags, the next step is deciding where to stay. Do you scroll through sites like Expedia, Booking.com, or Agoda looking for the best deals? Or do you head straight to the hotel’s own website?
I’ve tried both ways myself. Sometimes I score amazing deals on booking sites, but other times I miss out on loyalty points and extra perks when I book directly with the hotel. So which option is better? Honestly, it depends on a few things, and that’s exactly what we’re going to break down.
In this article, I’ll walk you through the pros and cons of booking directly versus using online travel agencies (OTAs) so you can see what works best for you when it’s time to book hotels.
1. Cost: Who Gives You the Best Offer?
Let’s talk money for a minute. Booking through third-party sites can sometimes look cheaper because they negotiate bulk deals with hotels. I’ve definitely spotted some great bargains this way.
But here’s the thing: booking directly with the hotel can sometimes match those prices and give you extras like free parking, Wi-Fi, or breakfast.
One thing to watch out for is that some booking sites don’t include taxes or resort fees until the final checkout, which can make the price look lower than it really is.
So, if you’re like me, it’s always smart to compare both direct and OTA prices when you book hotels. There’s no one-size-fits-all winner.
Travel Tip: Check base rates on comparison websites, then peek at the hotel’s own site to see if they match.
2. Hotel Change & Cancellation Policies
Flexibility is one area where booking directly with the hotel can give you an advantage, but it’s not always guaranteed.
When you book through third-party sites, policies can vary a lot. Some budget rates are non-refundable even if your plans change, while others allow free cancellations or changes, but the price might be higher. Because of that, it’s really important to read the cancellation rules carefully before you book hotels.
If there is even a small chance your plans might shift, then paying a little extra for a flexible option can save you a lot of stress. It’s much cheaper than losing your entire booking and having to scramble at the last minute.
3. Perks, Rewards & Loyalty Programs
Hotels really appreciate it when you book directly, and they often like to reward you for it. You might get upgrades, free drinks, late checkout, or points toward future stays. These little extras can make a big difference in your experience.
On the other hand, when you book through third-party sites, you usually won’t earn hotel loyalty points. Some bookings may even limit access to perks like free breakfast or spa credits.
OTAs like Expedia and Booking.com also have loyalty programs, such as Expedia Rewards or Booking.com’s Genius program. These programs can give you discounts or perks at certain properties, so it’s worth checking them out.
You might be surprised to learn that major hotel chains like Hilton and Marriott have invested millions into promoting direct bookings in recent years. For example, Hilton alone spends around $100 million a year because loyalty members tend to spend 12-18% more on average. This is why booking directly can really pay off over time.
4. Customer Service: Who Has Your Back?
When something goes wrong, like a flight delay or a room issue, hotels usually prioritize guests who booked directly. That means you are more likely to get fast, personalized help.
Booking through a third-party site isn’t all bad though. Many OTAs have dedicated customer support teams that are available 24/7, and they can sometimes help you solve problems quickly, especially if the hotel is unresponsive.
In emergencies, having that middleman can feel like an extra step, but it can also give you another layer of support. For example, if the hotel can’t fix an issue, the OTA can step in and help negotiate a solution.
5. Convenience When You Book Hotels
Third-party sites are great for comparing hotels, prices, and locations. They are especially useful if you’re planning a trip to a new city or looking for travel packages. Personally, I find it helpful to see all the options in one place before making a decision.
Booking directly with the hotel takes a bit more time since you need to check each property individually.
Many travelers use a hybrid approach. They browse third-party sites to get a sense of options and amenities, then book directly with the hotel to take advantage of perks. It really depends on what matters most to you.
A tip I use: apply filters on third-party sites for location, price, and amenities to narrow your choices, then check the hotel’s website to see if there are any direct booking perks before you hit confirm. This way, you get the best of both worlds.
Direct vs. Third-Party Booking
| Factor | Booking Direct | Third-Party Sites |
| Price | Often matches lowest rates and may include perks | Can offer lower upfront prices and deals not always available on the hotel site |
| Flexibility | Usually more flexible with free cancellation and changes | Policies vary; some bookings allow free cancellation, others are stricter |
| Rewards | Earn hotel loyalty points, upgrades, and perks | OTAs have their own loyalty programs that can provide discounts or perks |
| Customer Service | Priority support directly from the hotel | OTA support can help resolve issues quickly, sometimes acting as a helpful middleman |
| Convenience | Check hotels one by one to compare options | Easy to compare many hotels, prices, and locations in one place |
Conclusion: What’s the Right Way to Book Hotels?
At the end of the day, the best way to book hotels depends on what matters most to you.
If saving money or quickly comparing many options is your priority, third-party sites can often make your life much easier. They let you see a variety of hotels, prices, and deals in one place, which can save time and help you find a great offer. Direct bookings still have perks like loyalty rewards and flexibility, but sometimes it takes more time to check each property individually.
Many travelers find a middle ground works best. Start by browsing third-party sites to explore options, then check the hotel’s own website if you want to see direct booking benefits.
By understanding what each approach offers, you can make a choice that fits your trip, keeps your travel plans smooth, and helps you get the most value from your stay.
FAQ: Booking Hotels
Q: Do hotels give better prices than booking sites?
Sometimes. Direct bookings may offer perks or best rate guarantees, but third-party sites can also have competitive prices and special deals. It’s best to compare both before confirming.
Q: Is it safer to book hotels direct?
Direct bookings often have clearer cancellation policies and hotel support, while third-party sites can provide extra customer service channels. Both can be safe if you read the terms carefully.
Q: Can I earn loyalty points through Expedia or Booking.com?
It depends. Most hotel loyalty programs reward points and perks when booking directly, but many OTAs have their own rewards programs that can also provide discounts or perks.
Q: Should I compare third-party sites and hotel websites before booking?
Yes. Many travelers find it helpful to check third-party sites to compare options and deals, then see if booking directly offers additional benefits or convenience before confirming the reservation.
Check out related guides:
Before You Book a Hotel: 10 Best Secrets